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Good Samaritan Hospital, Los Angeles Receives National Quality Award for Labor ExcellencePosted on: November 26th, 2010 at 10:58 am EST
The Paradigm Award was created to honor hospitals that have gone above and beyond in their efforts to foster efficient labor practices without resorting to workforce reductions or dramatic top-down mandates. Knowing how difficult this is, The Paradigm Award was commissioned to encourage the recognition and celebration of institutions who have managed to reach and sustain consistent levels of labor efficiency while illustrating their ability to balance the often contradictory needs of their three main constituencies: their patients, their staff and their need to remain financially viable.
The Paradigm Award is presented to hospitals that have made the greatest measurable strides in improving labor efficiency and done so in a manner that promotes the measurement, governance and sustainability of their results.
"Winning the Paradigm award is no easy feat," claims Charlie Dawson, President of Workforce Prescriptions (a labor utilization consulting firm). "As a member of the Paradigm Award Committee, I can tell you that of more than 100 hospitals that have applied for the award in the past 36 months, only Good Samaritan reached the level of sustainable change necessary to achieve it."
Good Samaritan began its journey to labor excellence with the October 2008 decision to engage Workforce Prescriptions (www.workforcerx.org) in performing a Labor Utilization Audit. The Labor Utilization Audit™ is a service offering designed to allow an acute hospital to identify areas of labor waste/redundancy that can be eliminated without creating a derogatory impact on staff.
"The goal of the audit was to move the organization away from examining how many people were being paid in favor of how they were being paid and for what work," states Dan McLaughlin, VP of Professional Services at Good Samaritan and chair of the initiative. "Our successful outcomes derived from first measuring what mattered then reducing the cost-per-hour of labor and overall labor dependence rather than from attacking people or programs."
Andrew Leeka, Good Samaritan's President & CEO goes on to state, "The creation of sustainable change required the organization to first take a step back and evaluate our current understanding of the processes (and their corresponding measures) that drive labor utilization. It then became easier to address labor waste at the root cause rather than at the visible symptom level. Both the Labor Utilization Audit and the 84 labor competencies of the Paradigm Award Evaluation Process provided us with the ability to focus our efforts on waste reduction and put us in control of driving the results we desired."
Such results of Good Samaritan's efforts are unequivocal. In a deeply challenged payor environment, with a significant level of organized workforce, state mandated staffing ratios and an abundance of uncompensated care, Good Samaritan has managed to create a change in operational bottom line performance of over $7M annually and the emergence of the first true sustainable operational profitability in over a decade. They have done so without layoffs, pay cuts or radical policy changes that mandated program elimination.
"This is exactly what the Paradigm Award is intended to recognize," claims Dean Kristiniak, Paradigm Award Committee member, "finding an organization that has transcended the standard measures of productivity, waste measurement and labor management to arrive at that meaningful destination on the far side of change . . . controllability. We can't wait to write the $10,000 Award Check to Good Samaritan and celebrate their amazing achievement with them!"
About Good Samaritan
Today, Good Samaritan Hospital is more than a community hospital. A world-class academic medical center affiliated with both USC and UCLA Schools of Medicine, Good Samaritan has 408 licensed beds. Recognized as One of America's 50 Best Hospitals 4 years in a row in 2007, 2008, 2009 and 2010 by HealthGrades, Inc. Good Samaritan supports eight Centers of Excellence that focus on advancing the science of medicine while providing outstanding patient care.
For more information about Good Samaritan, go to: http://goodsam.org/about/index.php
About the Paradigm Award
The Paradigm Award was created to honor hospitals that have gone above and beyond in their efforts to foster efficient labor practices without resorting to workforce reductions or dramatic top-down mandates. Knowing how difficult this is, The Paradigm Award was commissioned to encourage the recognition and celebration of institutions who consistently try to balance the often contradictory needs of their three main constituencies:
- Their patients
- Their staff
- Their need to remain financially viable
The Paradigm Award is presented to hospitals that have made the greatest measurable strides in improving labor efficiency.
For more information about the Paradigm Award, go to: http://www.paradigmaward.org/
About Workforce Prescriptions
Workforce Prescriptions is an "evidence based" consulting firm headquartered in Hudson, FL that provides assistance to hospitals desiring to: enhance revenues, reduce their cost of labor & length of stay or to improve their work practices/processes. Workforce Prescriptions focuses primarily in the not-for-profit sector of healthcare in order to "assist those organizations whose own mission requires them to take extraordinary risks in order to ensure access to quality healthcare for the neediest of American's."
The Labor Utilization Audit™ is a service offering designed to allow an adult acute hospital to identify areas of labor waste/redundancy that can be eliminated without creating a derogatory impact on staff. The audit comes with a $1,000,000.00 annual recapture guarantee (to the bottom line) and the average return is nearly $6,400,000.00 without downsizing.
The goal of the audit is to move away from examining, "how many people are being paid" in favor of, "how they are being paid and for what work". Successful outcomes derive from lowering the cost-per-hour of labor and overall labor need rather than from attacking people or programs.
For more information about WRX please visit us at: http://www.workforcerx.org
SOURCE The Paradigm Award Committee
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Helpful Links / Documents
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